---
abstract: 'One approach to applied AI is to automate business processes and remove people from the system. Another approach is to use AI methods to model how work actually gets done, so we can understand the essential role of knowledge people have about each other ("social knowledge") in allocating resources, assigning jobs, and forming teams.'
altloc: []
chapter: ~
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conference: AAAI National Conference
confloc: 'Washington, DC'
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creators_name:
  - family: Clancey
    given: W J
    honourific: ''
    lineage: ''
  - family: Jordan
    given: B
    honourific: ''
    lineage: ''
  - family: Sachs
    given: P
    honourific: ''
    lineage: ''
  - family: Torok
    given: D
    honourific: ''
    lineage: ''
date: 1993
date_type: published
datestamp: 1998-06-09
department: ~
dir: disk0/00/00/04/49
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eprintid: 449
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keywords: 'business process modeling, re-engineering, soci-technical systems, business anthropology, ethnography'
lastmod: 2011-03-11 08:53:57
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metadata_visibility: show
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rev_number: 8
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status_changed: 2007-09-12 16:28:06
subjects:
  - comp-sci-art-intel
  - phil-epist
  - soc-psy
succeeds: ~
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thesistype: ~
title: Formal modeling for work systems design
type: confpaper
userid: 26
volume: ~
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