Managing Knowledge Capture: Economic, Technological and Methodological Considerations

O'Hara, Dr Kieron and Shadbolt, Prof Nigel (2001) Managing Knowledge Capture: Economic, Technological and Methodological Considerations. Technical Report, Dept of Electronics & Computer Science, University of Southampton.

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This paper examines the process of managing knowledge capture from within an organization, i.e. the process of making tacit knowledge explicit. Any knowledge management decision to capture tacit knowledge needs to be informed by the costs incurred and benefits produced. These costs and benefits vary radically depending on properties of the domain, the organization, the knowledge to be captured and the importance of excluding others from the benefits of the knowledge. The picture is further complicated by the difficulties involved in valuing knowledge. We survey these factors, and seek to integrate such considerations into standard knowledge management methodologies (using CommonKADS as an example), and into methodologies for the qualitative valuation of intangible assets.

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