helpdeskOnto.owl | Vocabularies Server

helpdeskOnto.owl

Author:

Christopher Gutteridge (University of Southampton) (Email)

Last update:

19 April 2013

Namespace URI:

http://www.samos.gr/ontologies/helpdeskOnto.owl#

Abstract

Simple ontology developed for integration purposes. Describe government helpdesk entities used to record support tickets for diagnosis and resolve purpuses. The ontology re-uses a) W3C ORG ontology, b) DUL upper ontology, and c) GoodRelations ontology.

All terms at a glance

Classes: IT_Department | IT_Support_Task | IT_Support_Ticket

Properties: task_description | task_id | task_ticket_id | ticket_description | ticket_id | ticket_solution | ticket_title

This vocabulary has been imported from http://www.samos.gr/ontologies/helpdeskOnto.owl#.

Classes

Class: helpdesk:IT_Department

Information Technology (IT) department – A department in the organization that is responsible for the Information Technology (IT) of the organization.

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#IT_Department
Superclasses:: org:OrganizationalUnit, regorg:RegisteredOrganization

Class: helpdesk:IT_Support_Task

IT support task – A task is an action associated with tickets during an effort to solve an issue/problem in IT.

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#IT_Support_Task
Properties include:: helpdesk:task_description, helpdesk:task_id, helpdesk:task_ticket_id
Superclass:: dul:Task

Class: helpdesk:IT_Support_Ticket

IT support Ticket – Helpdesk support ticket to record some issue with IT to be diagnosed and resollved.

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#IT_Support_Ticket
Properties include:: helpdesk:ticket_description, helpdesk:ticket_id, helpdesk:ticket_solution, helpdesk:ticket_title
Superclass:: dul:Diagnosis

Properties

Property: helpdesk:task_description

task_description

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#task_description
Domain:: helpdesk:IT_Support_Task
Range:: xsd:string

Property: helpdesk:task_id

task_id

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#task_id
Domain:: helpdesk:IT_Support_Task
Range:: xsd:int

Property: helpdesk:task_ticket_id

task_ticket_id

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#task_ticket_id
Domain:: helpdesk:IT_Support_Task
Range:: xsd:int

Property: helpdesk:ticket_description

ticket_description

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#ticket_description
Domain:: helpdesk:IT_Support_Ticket
Range:: xsd:string

Property: helpdesk:ticket_id

ticket_id

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#ticket_id
Type:: owl:FunctionalProperty
Domain:: helpdesk:IT_Support_Ticket
Range:: xsd:int

Property: helpdesk:ticket_solution

ticket_solution

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#ticket_solution
Domain:: helpdesk:IT_Support_Ticket
Range:: xsd:string

Property: helpdesk:ticket_title

ticket_title

URI:: http://www.samos.gr/ontologies/helpdeskOnto.owl#ticket_title
Domain:: helpdesk:IT_Support_Ticket
Range:: xsd:string